Rocky Rollouts

Passing a bill is not enough to help people.  Officials must implement it properly.  Very often, implementation is the hard part.

Stephanie Ruhle and Ben Popken at NBC:

One day after the launch of a $350 billion loan program designed to rescue millions of small businesses pummeled by the coronavirus pandemic, technical glitches continued to cripple the ability of the nation's top lenders to begin processing the loans, throwing into doubt when any of the applicants will start receiving any money.

The lending program, which forms part of the $2 trillion Coronavirus Aid, Relief and Economic Security (CARES) Act, is a much-needed lifeline for the 30 million small businesses across the country. It offers loans of up to $10 million to companies who employ fewer than 500 people. Those loans are forgiven as long as the businesses meet certain conditions, such as using the majority of the funds to pay worker salaries for the eight weeks following the loan closing.

However, two of the nation's biggest banks say they have only just been able to start processing loans.

“We are all waiting on the Small Business Administration,” a Chase senior executive told NBC News.

In this respect, the CARES Act is far from unique. Obamacare also had a rocky rollout.  On November 21, 2013, Roberta Rampton reported at Reuters:

In the last days before the botched October 1 launch of President Barack Obama’s healthcare website, the team in charge was seeing alarming results from performance tests, according to internal emails released by Republican lawmakers investigating the rollout.

HealthCare.gov was unable to consistently handle 500 users at once in the testing, and tests failed with 2,000 users over a three-day period, according to a series of emails between members of the information technology team at the Centers for Medicare and Medicaid Services, or CMS.

“I do not want a repeat of what happened near the end of December 2005 where Medicare.Gov had a meltdown,” Henry Chao, the website’s project manager at CMS, wrote in capital letters in an urgent message on September 26 to his team and contractors.

Chao was referring to the disastrous launch of the Medicare Part D prescription drug program under President George W. Bush’s administration. Technical woes prevented many seniors from initially gaining access to the website.

The emails, released by the Republican-led House Energy and Commerce Committee, are the latest to illustrate the depths of problems with the Obamacare website, which has frustrated millions of Americans with error messages and slow responses as they try to shop for health insurance.

The troubled rollout has been deeply embarrassing for Obama, who had promised up to the launch of the website that it would make shopping for plans as easy as buying televisions on Amazon.

It has also raised questions about the management of his signature healthcare reform program.

The administration eventually fixed the problems, but by that time, public opinion had soured, thus contributing to GOP victories in the 2014 midterm.